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Refund policy

Refund policy


Customers have a right to return items purchased from Äerd Lab Website within 14 days from the delivery. To proceed with the return, Customer should provide Äerd Lab with notice by email to within these 14 days and order details in particular order number and delivery date.

Returns Procedure
-The products must not be opened, damaged and in condition suggesting their use;
-Items returned must be protected and in their original package or equivalent;
-In any event damaged, or used items will not be exchanged nor will a refund be made;
-Customers are responsible for the costs of returning the items to Äerd Lab.
-Upon reception, Äerd Lab will contact the Customer in order to proceed with reimbursement of the payment related to the products concerned.

The returns must be sent by post to the following address:

Äerd Lab SARL-S, 439, Z.A.E. Wolser F, L-3290 Bettembourg, Luxembourg.

If you never received your products, you have 30 days from the day you placed your order to notify us.

All packages are sent with a tracking number. Tracking information is sent to the email address provided at checkout. If your tracking information indicates that your package was delivered but you never received it, please contact your local postal carrier. We are not responsible for providing refunds if your tracking information indicates that your package was delivered.